FREQUENTLY ASKED QUESTIONS
ORDERING & SHIPPING
How do I place an order?
Browse our collections, select your items, and proceed through checkout. You’ll receive an order confirmation email once your purchase is complete.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are securely processed.
When will my order ship?
Orders typically ship within 2-3 business days. Delivery times vary by location:
- USA: 3-7 business days
- International: 7-21 business days (customs may cause delays)
Can I track my order?
Yes! You’ll receive a tracking number via email once your order ships. Track your package directly on the carrier’s website.
PRODUCT INFORMATION
Where are your products made?
All BetsyIya products are ethically crafted using sustainable materials from responsible suppliers worldwide.
How should I care for my items?
Each product includes specific care instructions. Generally, we recommend:
- Hand wash with mild detergent
- Air dry flat
- Avoid direct sunlight and harsh chemicals
What’s your size guide?
Detailed size charts are available on each product page. For personalized sizing advice, visit our Fit Guide section.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for unused items in original condition with tags attached.
How do I make a return?
- Log in to your account
- Select “Request Return”
- Follow the instructions
- Ship items back using the provided label
When will I get my refund?
Refunds are processed within 5 business days after we receive your return. Please allow 7-10 days for the amount to appear in your account.
Can I exchange an item?
Yes! Return the original item and place a new order for the desired size/color.
ACCOUNT & TECHNICAL
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email.
Can I modify my order after placing it?
Contact us immediately if you need to change your order. We process orders quickly, so changes may not always be possible.
Why isn’t my discount code working?
Some restrictions may apply. Please check:
- Minimum order requirements
- Expiration date
- Product exclusions
SUSTAINABILITY
What are your sustainability practices?
We’re committed to:
- Ethical manufacturing
- Eco-friendly packaging
- Carbon-neutral shipping
- Responsible material sourcing
Do you offer recycling for old items?
Yes! Visit our Sustainability Program page for details on how to recycle your well-loved items.
NEED MORE HELP?
Visit our comprehensive Help Center or submit a question through our Contact Form for personalized assistance.